Our policy lasts 30 days. If 30 days have gone by since you've received your order, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Downloadable products (such as ebooks, printable kits, magazines, and posters)
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, please reach out to email@example.com to get the address you need to send your package to.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Math Books and Games
What makes your math books unique?
MegaGeex makes learning a joyride! Our books blend studying with fun activities and fascinating facts about world-renowned scientists, artists, and entrepreneurs. Your kids won't just crunch numbers; they'll navigate dot-to-dots, solve puzzles, traverse mazes, and uncover secret messages!
Are your activity books and games available in both digital and hard copy formats?
Do you offer any free content?
Yes, we do! Sign up here for a free mini-magazine and free printables featuring puzzles, games, and more. Keep an eye on your inbox for additional freebies!
Can I share the books with others?
Each purchase is for one household only. But don't worry, we offer additional licenses for sharing. Just drop us a line at firstname.lastname@example.org for details.
Shipping and Download Information
When will I receive my hard copy book?
Most hard copy books should arrive within 10-14 days or less - some territories such as Australia might take a little longer. Need it sooner? Contact us at email@example.com and we'll see what we can do.
How do I get my digital book?
Instantly! After purchase, you'll receive an email with a download link. Can't find it? Look for an email from MegaGeex Downloads, or contact us if you're having trouble.
Does the book download link expire?
No, your link is good for life. If it ever stops working, we're here to help!
I didn’t receive my download link. What now?
First, check your spam folder. Still no luck? Contact us at firstname.lastname@example.org, on Facebook, or Instagram. We'll get you sorted out.
I'm having trouble printing my digital product. What should I do?
We're here to help! Reach out to email@example.com with details about your issue.
I don’t have a printer. What can I do?
No printer, no problem! We offer hard copy books here.
What does shipping cost?
Shipping costs $5 for the US, CA, and UK, and $8 for the rest of the world. But here's some good news: orders over $20 ship free!
Can I upgrade my digital version to a hard copy?
Sure thing! Contact us for details.
I received the wrong product or link. What should I do?
Mistakes can happen sometimes and we take full responsibility for them! Please send your order information to firstname.lastname@example.org. We'll sort it out ASAP.
What if I'm not happy with my purchase?
We want you and your child to love our products. If you don't, let us know. Our 100% happiness guarantee means we'll do everything we can to put a smile back on your face.
How can I pay for my order?
You can pay using PayPal, or any of these credit cards: Visa, MasterCard, American Express, and Discover.
Can I use your products in my school?
Our products are designed for personal and home use. If you want to use them in a school setting, you'll need a license. Contact us at email@example.com for more information.